POLICIES
iSmart Nutrition is committed to providing our Customers with exceptional service. We always respect our Customer’s privacy and safeguarded their personal information with principals and practices to achieve that commitment.
WHOLESALE TERMS
ELIGIBILITY
Wholesale accounts are available to qualified retailers, distributors, gyms, clinics, and health professionals.
Approval requires basic business verification.
We reserve the right to decline applications that do not align with brand standards.
MINIMUM ORDER QUANTITY
The standard minimum order quantity is 144 units per SKU.
Mixing SKUs to reach MOQ is not permitted unless approved in writing.
MOQ supports production efficiency, consistent quality, and stable pricing.
LEAD TIMES
Standard production lead time is approximately 30 days from order confirmation and payment or credit approval.
Lead times apply to stocked and made to order items unless otherwise specified.
Rush production is not available.
PRICING STRUCTURE
Pricing is tiered by volume and payment terms.
Wholesale pricing applies to approved wholesale accounts.
Distributor pricing applies to higher volume partners and requires payment within 10 days.
Pricing tiers are communicated upon account approval and may be adjusted based on order history.
PAYMENT TERMS
New wholesale accounts are prepaid.
Net terms are available after an established purchase history.
Standard net terms are Net 10 or Net 30, subject to approval.
Late payments may result in suspension of account privileges or reversion to prepaid terms.
SAMPLES
Samples are available to approved wholesale clients.
Sample orders are billed at wholesale pricing.
Sample costs may be credited on a future qualifying order at our discretion.
Samples are intended for evaluation, staff training, and retail onboarding.
ORDERING AND REORDERS
Orders are placed through the wholesale portal or directly with account support.
Reorders follow the same MOQ and lead time requirements.
Order changes are not accepted once production has started.
PRICING INTEGRITY
Wholesale partners agree to respect suggested retail pricing.
Online marketplaces, discount platforms, and unauthorized resale channels are not permitted without written approval.
Consistent pricing protects brand value and retailer margins.
RETURNS AND CENCELLATIONS
All wholesale sales are final.
Returns are accepted only in cases of manufacturing defects or shipping errors.
Claims must be submitted within 7 days of receipt.
BRAND STANDARDS
Wholesale partners are expected to uphold high standards of customer service and product representation.
Misrepresentation of products, claims, or pricing may result in account termination.
WHOLESALE CONTACT.
For wholesale questions, pricing tiers, or account support, contact our team directly.
We may change any policy at any time to meet new government or industry requirements as required by posting a new version of it on this Website.
PRICE CURRENCY
All prices are in US dollars